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06-09-2021 11:38 AM
HP Office jet 9015. Was trying to fax but message says Document feeder jam. It says open the cover, remove and reload the original and then try again. I did all of the above and there was no paper jam but unable to bypass message alert
06-09-2021 11:59 AM
Fax job might not like the paper size - Fax using ADF supports Standard size paper (Letter / A4).
ADF might not like the type of paper (examples >> wrong size, too thin, crinkled, curled, too dry, obstructions (staples), paper guides incorrect).
The printer might need maintenance to clear / clean the ADF.
What the printer can do:
Clean the Printer / ADF
“Things that are your printer”
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