Paper jam issue. Tried to Fax and says Document feeder Jam. Opened up all areas and no paper jam

[Larry812]

HP Office jet 9015. Was trying to fax but message says Document feeder jam. It says open the cover, remove and reload the original and then try again. I did all of the above and there was no paper jam but unable to bypass message alert

[Dragon-Fur]

@Larry812 

Fax job might not like the paper size - Fax using ADF supports Standard size paper (Letter / A4).

ADF might not like the type of paper (examples >> wrong size, too thin, crinkled, curled, too dry, obstructions (staples), paper guides incorrect).

The printer might need maintenance to clear / clean the ADF.

What the printer can do:

Product Specifications for the HP OfficeJet Pro 9015 All-in-One Printer (1KR42A)

Clean the Printer / ADF

Resolve scan quality problems on HP printers

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HP OfficeJet Pro 9015 All-in-One Printer 

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[donosty]

ot the same problem