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HP Recommended

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 We’ve done all of the troubleshooting and tried clearing every accessible area of the printer but we keep getting this message. We can send print jobs to the printer from our phone and computer and even send scan commands and it works fine but we can’t do anything manually because we can’t override this screen. 

2 REPLIES 2
HP Recommended

WE DID ALL THE TROUBLE SHOOTING AND NOTHING. ALL I WANT TO DO IS MAKE COPIES. THEIR ARE NO PAPERS JAMED IN MACHINE

HP Recommended

Typically if this error persists there is a small bit of paper stuck in the document feeder where you cannot access. Get a piece of thin cardboard or mylar about one inch wide and floss the paper path by pushing the mylar through the adf path in the direction of travel, never backwards. 

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