Paper jam roller problem

[Paperjam_2630]

Paper does not fit well when the roller moves, and paper does not get inside because it is caught in the tray. And a paper jam error sign is displayed.

 

 

I need your help. My warrenty ended last month. Many thanks. 

[Paperjam_2630]

Name : Jenny 

phone number: [Personal Information Removed]

Many thanks.

[Valsimot]

On the bottom of the printer you have a paper jam access door, open those and inspect the printer for foreign objects. Remove the paper and take a look inside the printer for a foreign object that is blocking the paper path.

[Paperjam_2630]

Thanks so much. Unfortunately, there’s no blocking paper, object inside. I think the roller is out of balance. The paper stops without getting caught in the roller like this picture. Is there any solution to solve it? 

 

[Valsimot]

There is something blocking paper from passing through the paper path. The edge of the paper is hitting a foreign object, check it again I have seen this issue too many times.