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Paperjam_2630
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Paper jam roller problem

HP Recommended
Deskjet 2630
Microsoft Windows 10 (64-bit)

Paper does not fit well when the roller moves, and paper does not get inside because it is caught in the tray. And a paper jam error sign is displayed.

E5342B8D-0039-4285-BA64-47DD4BE3A572.jpeg

I need your help. My warrenty ended last month. Many thanks. 

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Paperjam_2630
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Name : Jenny 

phone number: [Personal Information Removed]

 

Many thanks.

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Valsimot
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On the bottom of the printer you have a paper jam access door, open those and inspect the printer for foreign objects. Remove the paper and take a look inside the printer for a foreign object that is blocking the paper path.




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Paperjam_2630
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Thanks so much. Unfortunately, there’s no blocking paper, object inside. I think the roller is out of balance. The paper stops without getting caught in the roller like this picture. Is there any solution to solve it? 

8C22A10D-C4B3-44E5-9F8E-DD8FDF859B24.jpeg

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Valsimot
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There is something blocking paper from passing through the paper path. The edge of the paper is hitting a foreign object, check it again I have seen this issue too many times.




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