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Message 1 of 2
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Paper jam, stuck paper can not get out

HP Recommended
HP Officejet 5745
Microsoft Windows 10 (64-bit)

I have done everything I can do to remove the little pieces of stuck paper.  I can see them on the roller but not pull them out. I can not figure out how to remove the back of the printer to get to the roller.  The HP trouble shooter shows a back the has something to  push in to remove it but my printer does not have that....HELP!  

HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@savra, Welcome to HP Support Community!


If you have already performed the steps from the document Paper Jam Error and the issue persists, it could be a hardware failure.


Please reach out to the HP Support in your region regarding the service options for your printer.


Hope this helps!


Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I am an HP Employee

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