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‎02-08-2021 10:41 AM

HP Recommended
Product: color laser jet pro MFP M477fdn

hello.  In my color laser jet pro MFPM477fdn, it is continuously saying "jam in printer path, open rear door and clear jam" I have opened all doors and trays and there is no paper anywhere or anything that I can visibly see to be causing this problem.  I have unplugged and restarted the printer nothing is working. Please help! 

1 person had the same question
3 REPLIES 3

‎02-08-2021 01:32 PM

HP Recommended

I keep getting a paper jam in drawer 2 error message and there is no paper jam.  I am printing on card stock and have not had this problem before.   I can print plain paper just fine, only have this issue with the cardstock paper.  

 

Please help! 

Rhonda Egerton
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‎02-08-2021 01:51 PM

HP Recommended

@amylynn3024 common cause of this issue is a fuser paper wrap where a sheet of paper gets wrapped around the fuser but is not visible without taking the printer apart.

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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‎02-08-2021 01:53 PM

HP Recommended

@RhondaE, likely the paper rollers are worn or dirty and cannot grip the paper properly.

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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