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HP Recommended
HP LaserJet Pro M14-M17
macOS 10.15 Catalina

I recently bought a HP LaserJet Pro M14-M17 printer. All went well until I bumped the paper mid-printing. It stopped, displaying "paper jam". The paper wasn't torn or wrinkled, but was half in and half out of the printer, and I couldn't remove it. It was held tight. The machine wouldn't resume printing, no matter what I tried. Finally, following the instructions for "paper jam", I forcefully pulled the paper out. Is there any easier way to remove an undamaged  sheet of paper stuck in the printer? Cheers, Nanna-6.

3 REPLIES 3
HP Recommended

@Nanna-6

 

Welcome to the HP support community.

 

Clear jams from inside the product

  1. Open the print-cartridge door, and then remove the print cartridge.

    Figure : remove the print cartridge

       CAUTION: 

    To prevent damage, do not expose the print cartridge to light. Cover it with a piece of paper.

  2. If you can see the jammed paper, carefully grasp the jammed paper, and slowly pull it out of the product.

    Figure : remove the jammed paper

  3. Reinstall the print cartridge, and then close the print-cartridge door.

    Figure : replace the print cartridge

You can refer this HP support document for more assistance:- Click here

 

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

HP Recommended

Thankyou, Sandytechy20. I did find those instructions when my sheet of paper was stuck half in and half out of the printer, and I followed the directions as I understood them. I ended up dragging the paper forcefully out of the sheet exit at the top. It didn't tear, but I was afraid the force I used might damage the feed mechanism. Did I do the right thing?

Regards, Nanna-6.

HP Recommended

@Nanna-6

 

Yes, that should be fine. Is the issue resolved now?

 

Cheers!

The_Fossette
I am an HP Employee

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