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10-28-2020 05:44 PM
Product: HP Deskjet 3650
Operating System: Microsoft Windows 8.1 (64-bit)
Hello there! My old HP Deskjet 3650 was idle for a very long time. and recently I needed to use it. I cleaned and filled all the ink cartridges. At first there was a problem with the paper feed - I fixed this problem. Right now, my PC is writing to me about a paper jam while the test print is running. HP Print And Scan Doctor says that there are no problems at all. As a result: I can do test printing, but I can't print anything, and HP Print And Scan Doctor doesn't see any problems at all! Please help me! Who faced?
1 REPLY 1
11-01-2020 02:12 AM
Welcome to the HP Support Community.
Try a firmware update: https://support.hp.com/in-en/document/c02919168
Let's try to reset the Printer here:
Reset the product
- With the printer turned on, disconnect the power cord from the rear of the printer.
- Unplug the power cord from the wall outlet.
- Wait at least 60 seconds.
- Plug the power cord back into the wall outlet.
- Reconnect the power cord to the printer.
- Turn the printer on. HP recommends plugging the printer directly into a wall outlet.
Also, try connecting the Printer to a different wall outlet directly.
Let me know if this helps.
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Have a great day!
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