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ipolunin98
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Message 1 of 2
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Paper jam

HP Recommended
HP Deskjet 3650
Microsoft Windows 8.1 (64-bit)

Hello there! My old HP Deskjet 3650 was idle for a very long time. and recently I needed to use it. I cleaned and filled all the ink cartridges. At first there was a problem with the paper feed - I fixed this problem. Right now, my PC is writing to me about a paper jam while the test print is running. HP Print And Scan Doctor says that there are no problems at all. As a result: I can do test printing, but I can't print anything, and HP Print And Scan Doctor doesn't see any problems at all! Please help me! Who faced?

1 REPLY 1
Betty0610
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@ipolunin98

 

Welcome to the HP Support Community.

 

Try a firmware update: https://support.hp.com/in-en/document/c02919168

 

Let's try to reset the Printer here:

 

Reset the product

  • With the printer turned on, disconnect the power cord from the rear of the printer.
  • Unplug the power cord from the wall outlet.
  • Wait at least 60 seconds.
  • Plug the power cord back into the wall outlet.
  • Reconnect the power cord to the printer.
  • Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

Also, try connecting the Printer to a different wall outlet directly.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!

 

 


I am an HP Employee

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