• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Do you need the WPS PIN to connect your printer? Click here for tips and tricks!
Locked

‎09-26-2021 04:44 PM

HP Recommended
Product: Officejetpro 8035e
  • The message is for paper jam but there is nothing jammed and message continues to repeat. 
Category:
1 REPLY 1

‎09-29-2021 11:26 AM - edited ‎09-29-2021 11:27 AM

HP Recommended

@brenkay

Thank you for posting on HP Support Community.

 

Don't worry as I'll be glad to help, 

The printer might report a paper jam even when there is no jammed paper. The following steps apply to both real and false paper jams.

  • Step 1: Look for jammed paper
  • Step 2: Check the carriage path with the carriage docked
  • Step 3: Check the carriage path with the carriage undocked
  • Step 4: Clean the paper feed rollers
  • Step 5: Reset the printer

Click here: https://support.hp.com/in-en/document/c02915719 to complete the troubleshooting steps. By the end of the article, you will be able to fix the issue.
 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.