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‎09-26-2021 04:44 PM

HP Recommended
Product: Officejetpro 8035e
  • The message is for paper jam but there is nothing jammed and message continues to repeat. 
Category:
1 REPLY 1

‎09-29-2021 11:26 AM - edited ‎09-29-2021 11:27 AM

HP Recommended

@brenkay

Thank you for posting on HP Support Community.

 

Don't worry as I'll be glad to help, 

The printer might report a paper jam even when there is no jammed paper. The following steps apply to both real and false paper jams.

  • Step 1: Look for jammed paper
  • Step 2: Check the carriage path with the carriage docked
  • Step 3: Check the carriage path with the carriage undocked
  • Step 4: Clean the paper feed rollers
  • Step 5: Reset the printer

Click here: https://support.hp.com/in-en/document/c02915719 to complete the troubleshooting steps. By the end of the article, you will be able to fix the issue.
 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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