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HP Recommended
Office her pro 8025

I am getting the message that there is a paper jam. When I go through the steps to see if there is a jam anywhere in the printer all areas are clear. No visible paper jammed anywhere. However, I cannot move the ink cartridges from side to side. Maybe they’re jammed? Anybody ever had this issue?

1 REPLY 1
HP Recommended

@Vsc8009

 

Welcome to the HP Support Community.

 

Try the steps from here: https://support.hp.com/us-en/product/hp-officejet-pro-8020-all-in-one-printer-series/24208622/model/...

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


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