Paper jam

[Tinaland]

Only printed less than 10 sheets of paper and get paper jam. Cleaned everything and can not clear jam. Need help!! 

[sandytechy20]

@Tinaland

Welcome to the HP support community.

I understand that you are getting paper jam errors, I am glad to assist you.

Make sure the carriage moves freely

Make sure the carriage moves freely across the width of the printer.

1. Turn on the printer, if it is not already on.

2. Gently grasp the handles on either side of the printer, and then raise the ink cartridge access door until it locks into place.

   The carriage moves slightly to the left.

   

3. Wait until the carriage is idle and silent before you continue.

4. With the printer turned on, disconnect the power cord from the rear of the printer.

      WARNING: 

   You must disconnect the power cord before reaching inside the printer to avoid risk of injuries or electric shock.

5. Use a flashlight to check for any paper or objects that might be restricting the carriage, and then remove any paper or objects that you find.

      CAUTION: 

   If the paper tears when you remove it from the rollers, check the rollers and wheels for torn pieces of paper that might remain inside the printer. If pieces of paper remain in the printer, more paper jams can occur.

    

   

6. Reach inside the printer through the ink cartridge access door, and then manually move the carriage.

   • If the carriage is stuck on the right side of the printer, move the carriage to the left side of the printer.

   • If the carriage is stuck on the left side of the printer, move the carriage to the right side of the printer.

   • If the carriage is stuck in the middle of the printer, move the carriage to the right side of the printer.

7. Remove any loose paper or obstructions you find.

8. Make sure the carriage can move freely across the width of the printer. Firmly push the carriage to the left side of the printer, and then push it to the right side.

9. Close the ink cartridge access door.

10. Pull out the output tray, and then lift the output tray extender.

    

11. Reconnect the power cord to the rear of the printer, and then turn on the printer.

Reset the printer

Sometimes a paper jam error persists even though there is no jammed paper (false paper jam). Reset the printer, which might clear a false paper jam error, and then try to print again.

1. With the printer turned on, disconnect the power cord from the printer.

2. Unplug the power cord from the power source.

3. Wait 60 seconds.

4. Reconnect the power cord to a wall outlet and to the printer.

Refer to the HP support community for further assistance:- Click here

Keep me posted.

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Cheers.