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‎04-24-2023 01:35 AM

HP Recommended
Product: HP ENVY 5020 All-in-One Printer

I have followed all the instructions to get rid of the paper jam but to no avail. I have tried to reset also but still the paper jam message will not go. Please help. 

Category:
1 REPLY 1

‎04-26-2023 10:27 PM

HP Recommended

Hi @Evans59,

 

Welcome to the HP Support Community. 

 

I'd like to help!

 

If you have performed all the steps from this document and still having issues, then it could be hardware.

 

will need additional support from our internal teams in HP. For that to happen, we will give you additional instructions/information via Private Message.

 

Please check your inbox on the forums page for the private message.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Nal_NR-Moderator
I am an HP Employee

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