-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -

Create an account on the HP Community to personalize your profile and ask a question
07-17-2023 07:53 PM
Hi @Suci123-_,
Welcome to the HP Support Community.
I'd like to help!
Paper jams can occur in multiple areas of the printer. If you cannot find the paper jam in one area, continue to the next area until the jam is located.
Clear jammed paper from the input tray
Remove any jammed paper from the input tray.
Remove any loaded paper from the input tray.
Press the Cancel button to automatically clear the paper jam.
If the paper jam error persists, continue these steps to manually clear the jam.
Gently pull any jammed paper from the input tray with both hands.
Remove any torn pieces of paper or foreign objects from inside the input tray to prevent more jams.
Load a stack of plain white paper in the input tray.
On the printer control panel, press the Resume button to continue the current print job.
If the error persists, check for jammed paper in another area of the printer.
Click here for further assistance.
Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
I am an HP Employee