Paper jam

[farehamgrecian]

Hi. My HP Envy 5540 keeps saying there is a paper jam when there is not. Initially it would print once I had removed and refitted the input tray but now it won’t even do that. I have gone through all the steps in the online help like cleaning the rollers. 

When I open the ink cartridge access door, the carriage does not centralise - it just stays where it is, to the right, and I can’t move it across manually - could this be connected?

Thanks 

[Elohi_NR]

Hi @farehamgrecian,

Welcome to the HP Support Community. 

I'd like to help!

If you have performed all the steps from this document, and still having issues, then this could be a hardware issue. 

You may also refer to this document

Hope this helps! Keep me posted for further assistance.
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