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‎03-08-2025 12:56 PM

HP Recommended
Product: HP ENVY 7640 e-All-in-One Printer

HP Envy 7640 al in one printer- PAPER JAM.

Have tried everything video suggests.

Category:
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1 REPLY 1

‎03-11-2025 10:01 AM

HP Recommended

Hi @ojbrichardson,

 

Welcome to the HP Support Community. 

 

I'd be glad to help you! 

 

Note: Paper jams can be real or false. The printer might report a paper jam even when there is no jammed paper. The following steps apply to both real and false paper jams.

 

Kindly check this document perform all the steps and see if that makes any difference. 

 

Keep me posted for further assistance

 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I am an HP Employee

If you find the information provided useful or solves your concerns, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
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