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‎03-13-2025 11:32 AM

HP Recommended

I'm trying to remove the blue latch that holds the paper roller in the back and I can feel paper stuc

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1 REPLY 1

‎03-19-2025 10:00 AM

HP Recommended

Hi @susannestor 

 

Welcome to the HP Support Community! 

 

Thanks for posting your query! We're here to help you get back up and running.

 

 

It seems like there's a jammed piece of paper causing the issue, and you’re attempting to release it by removing the blue latch that holds the paper roller. 

 

Let’s carefully address this step by step:

 

To help you with appropriate steps, please share the printer model or product number.

 

 

Awaiting your response.

 

Take care, and have an amazing day!

 

Regards, 

Hawks_Eye

I am an HP Employee.
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