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Is the paper crinkled or does it just stop? Does this happen on single page documents or only on page 2+ on multipage documents. How many pages have been printed. If paper is damaged, suspect a bad fuser. If paper is not damaged, a faulty sensor in the paper path is more common. If it only happens on 2nd or higher pages, the exit sensor is a good place to start. If it happens on first page, I would suspect a sensor in the fuser itself. Sadly this unit does not have the same level of component test as their Enterprise models so you cannot really test the sensors using the printer itself. On these machines it is more of a replace till it works scenario.
If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
HP Recommended
Is the paper crinkled or does it just stop? Does this happen on single page documents or only on page 2+ on multipage documents. How many pages have been printed. If paper is damaged, suspect a bad fuser. If paper is not damaged, a faulty sensor in the paper path is more common. If it only happens on 2nd or higher pages, the exit sensor is a good place to start. If it happens on first page, I would suspect a sensor in the fuser itself. Sadly this unit does not have the same level of component test as their Enterprise models so you cannot really test the sensors using the printer itself. On these machines it is more of a replace till it works scenario.
If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
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