cancel
Showing results for 
Search instead for 
Did you mean: 
The HP Calculator Community Message Board is moving. While we prepare for the move, we are unable to accept new postings. During the move, you can look for help from other users by visiting https://www.hpmuseum.org/ . Or if you need technical support for your calculator visit: HP Calculators. .
NHSserver_1
New member
2 1 0 0
Message 1 of 3
75
Flag Post

Paper jams from tray 5 only on E58650

HP Recommended
E58650

Hi , 

 

I have fitted CN598-067018 feed roller kit & printer jams all the time from tray 5 only anyone can help??

 

Thanks.

 

 

Tags (1)
2 REPLIES 2
Repairatrooper
Level 13
Level 13
8,866 8,728 923 2,658
Message 2 of 3
Flag Post
HP Recommended

Can you post of picture of where the jam occurs? Is the paper pulling at all?

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.


Was this reply helpful? Yes No
NHSserver_1
Author
New member
2 1 0 0
Message 3 of 3
Flag Post
HP Recommended

Hi Repairatrooper,

 

Thanks for replying-  I cannot send a photo at this time  The paper does feeds a little, then jams just after leaving tray 5, all  the other trays are ok, it throws up fault code 15.A0.D5 

 

 

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation