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‎01-09-2023 02:56 AM

HP Recommended
Product: HP OfficeJet Pro 8710 All-in-One Printer

Paper jam cleared but paper jam keeps happening. 

Category:
2 people had the same question
1 REPLY 1

‎01-16-2023 09:33 AM - last edited on ‎04-10-2024 06:54 AM by

HP Recommended

@SLM84

 

Welcome to the HP support community.

 

I understand that you are getting a paper jam error on the printer, I am glad to assist you.

If you have tried all the steps mentioned in this HP document:- Click here

And if the issue still persists, you might have to perform a semi-full reset on the printer to fix this issue.

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device.  

I am sending you a private message with the steps to reset the printer. Please check the mailbox icon at the top-right corner of this screen.

 

I hope this helps resolve this issue completely.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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