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05-25-2022 05:23 PM
HP Officejet Pro 8610 Paper jams when printing but no paper pieces are remaining after a careful search with a flashlight.
What is missing is, when the duplexer at the back is removed there are 4 moving white plastic paper guides that help guide the page to the rollers, I have 1 missing (it looks like it just clips on to a black plastic crosspiece)
How can I order a replacement? it would seem silly to have to throw the thing out because of that little piece
05-29-2022 07:49 AM - edited 05-29-2022 07:51 AM
@Chrisgo3, Welcome to the HP Support Community! I’m here to help.
I understand you are not able to use the printer due to a paper jam error.
Make sure you have tried the steps mentioned in this document - Paper Jam Error
I'm afraid the white plastic parts that you referred to are not replaceable and are not available. If the issue persists,
- I've sent you a private message with further instructions to resolve this issue.
- In order to access your private messages, click the private message icon on the upper right corner of your HP community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage
Hope this helps! Let me know how it goes.
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