Paper jams

[robthepost]

My printer will not take card into the feed. Does anyone know if it is the printer that is not geared up to anything other than 80gm paper?

[Dragon-Fur]

@robthepost 

Welcome to the HP User Community.

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@robthepost wrote:

My printer will not take card into the feed. Does anyone know if it is the printer that is not geared up to anything other than 80gm paper?

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Whether the printer supports the paper depends on the paper size, paper type, and weight of the paper.

The full driver printer software should be installed.

Troubleshooting guide here:

HP OfficeJet 3830, DeskJet 3830 Printers - Paper Jam Error

The printer supports paper types as shown in the Specifications

Printer Specifications for HP OfficeJet 3830, DeskJet 3830, 5730 All-in-One Printers

Paper Handling

and

Media Size (facet)	Letter; A4; Legal; B5
Media Sizes Custom (imperial)	3 x 5 to 8.5 x 14 in
Media Types	Plain paper, photo paper, brochure paper, envelopes and other specialty inkjet papers
Media Weight Recommended (imperial)	20lb
Media Weight Recommended (metric)	75 g/m²
Media Weights Supported, By Paper Path (Imperial)	Letter: 16 to 32 lb; HP envelopes: 20 to 24 lb; HP cards: up to 110 lb; HP 4 x 6 inch photo paper: up to 145 lb
Media Weights Supported, By Paper Path (metric)	A4: 60 to 90 g/m²; HP envelopes: 75 to 90 g/m²; HP cards: up to 200 g/m²; HP 10 x 15 cm photo paper: up to 300 g/m²

If not done,

Install the Full Feature Software / full driver printer software.

The full driver printer software provides access to the printer features.

Installation package - Information and Download

HP OfficeJet 3830 series Print and Scan Driver and Accessories 

Load the paper using the instructions in the  User Guide

If the paper size and weight are supported,

If the "type" you need is not listed in Printing Preferences / Properties,

Consider:  Select paper type "Brochure" (as available), Index card, thick, or other paper that is not "plain paper"

Reminder

Do not try to trick the printer into taking heavier card paper by selecting media type "photo paper". 

Doing so does not usually work.

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General example,

Full driver printer software installed,

Word > Single side "card" 3x5 inch

Reminder:  Your printer might - or might not - support the paper size / types shown in the example

Word_Test_3X5_card_Portrait_2

HP Printer Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more

Open

HP OfficeJet 3831 All-in-One Printer 

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