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Paper not feeding in alignment Envy 7155

HP Recommended
Envy 7155
Microsoft Windows 10 (32-bit)

Hey all! I just bought an Envy 7155 and am having an awful time with it. 
when I print, it never aligns correctly. Leaving a large gap and the top of the page then pushing the bottom of the page right off! 
anyone else have this problem? It’s incredibly frustrating as I bought it to print double sided. When I’m doing this one side is pushed off and the other side of the paper is correct! I believe the issue lies in how it’s grabbing the paper initially. 
I really need this fixed as I’m printing sooo much work stuff for the holidays! Eeks! 
many help appreciated!! Thanks! 🙂 

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HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@Ladywhiskyboss

 

Welcome to the HP Support Community.

 

Let's try to reset the Printer here:

 

Reset the product

  • With the printer turned on, disconnect the power cord from the rear of the printer.
  • Unplug the power cord from the wall outlet.
  • Wait at least 60 seconds.
  • Plug the power cord back into the wall outlet.
  • Reconnect the power cord to the printer.
  • Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

Also, try connecting the Printer to a different wall outlet directly.

 

Also, try a firmware update: https://support.hp.com/in-en/document/c02919168

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

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