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11-15-2020 03:12 AM
Product: Deskjet 3831
Printer is 2 years old, probably only printed 100 pages maybe in its lifetime, not even that...anyway, it random has stopped taking paper in properly in the paper feed...sometimes it pulls down one side and not the other, others it pulls the paper in then stops as if the paper is stuck. I can’t see a paper jam, I’ve tried cleaning the rollers and I can’t get to the inner workings to see if the problem is there. Surely, warranty expired or not, a printer shouldn’t stop functioning after less than 100 pages! If the print heads clogged, I’d understand, but this is mechanical...
2 REPLIES 2
11-16-2020 12:42 PM
Well, I checked all the points on the YouTube video again and randomly found a lid to a felt tip pen in the area visible through the door at the bottom (underneath the printer). If something gets pushed in the front, that’s where it ends up. I missed it the first time. So turn it off, flip it over and open when white flap underneath and check if there’s anything in the or trapped in the edges...it was as simply as that for me!
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