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MilleD
New member
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Message 1 of 2
150
Flag Post

Paper out, but still loaded

HP Recommended
HP Envy 6022e
Microsoft Windows 10 (64-bit)

Getting more and more annoyed with this printer by the minute.

 

Last problem was ink, now it says the paper is out, despite the fact there is some in the tray.  I've put more in, but it hasn't resumed.  

 

Am I totally missing something here.

 

And it stopped printing partway down a page instead of completing the page that was in it...

 

Thanks in advance.

1 REPLY 1
Betty0610
HP Support Agent
HP Support Agent
22,745 22,688 1,268 1,192
Message 2 of 2
Flag Post
HP Recommended

@MilleD

 

Welcome to the HP Support Community.

 

Let's try to reset the Printer here:

 

Reset the product

  • With the printer turned on, disconnect the power cord from the rear of the printer.
  • Unplug the power cord from the wall outlet.
  • Wait at least 60 seconds.
  • Plug the power cord back into the wall outlet.
  • Reconnect the power cord to the printer.
  • Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

Also, try connecting the Printer to a different wall outlet directly.

 

Try a firmware update: https://support.hp.com/us-en/document/ish_1776648-1643972-16

 

Also, try putting in your new black ink and checking if it helps.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

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