Paper pick problem

[Mike6797]

Hi, I've been attempting to print photos using HP advanced photo paper and I continually get a Paper Pick Problem.  The printer won't pick up either the 6x4 or A4 glossy photo paper.  It has been loaded correctly in tray 1, within the level indicated for photo paper.  Nothing seems to resolve the issue.  Please help.

[Dragon-Fur]

@Mike6797 

Welcome to the HP English Community --

I've not run into "Paper pick" problem with my 9135e --

Yes, one might suspect the paper or the loading sequence.

What is the application / software you are using?

Does the paper size / type in the setup match the paper size / type detected by the printer (EWS)?

 User Guide - HP OfficeJet Pro 9130e Series

Chapter 3 - Load Media - Starting on Page 11 and Page 15 (small paper)

Perhaps another check of the EWS Paper settings -

AND

If you have not done so, Restart the printer.

OR

You can also try the simpler version of the "Unplug and Reset" option:

• While printer is switched ON
• Unplug printer
• Wait for a minute (or a bit more)
• Plug in printer to standard wall outlet
• If printer does not start on its own, press / release the power button
• Wait for the printer to completely boot (start)

EWS > HP Document / How-to (InkJet Printers – Original Format)

 Use the HP printer Embedded Web Server (EWS)

NOTE:  Find printer IP address

Section Open the EWS over a local network orientation

OR

 HP Laser Printers - Using the Printer Embedded Web Server (EWS)

Open your Browser > Type / enter the Printer IP address into URL / Address bar

EWS – Tray and Paper Management

Original EWS

Open your Browser > Type / enter the Printer IP address into URL / Address bar

Tab Settings > Preferences > Tray and Paper (Management)

Select / Adjust settings for Paper Size / Type

Model and EWS version Dependent:  Advanced section

Click Apply to save changes

OR

Example - (Alternate EWS format - select new OfficeJet Pro printers and at least a few LaserJet printers)

Open your Browser > Type / enter the Printer IP address into URL / Address bar

Section Paper > Trays > click on Tray to configure

AND (in addition and as available)

Section Print > Default Print Options > Select default tray

Your printer...

Example - EWS - Tray and Paper

EWS_9135_Tray_and_Paper_3

Example - EWS - Default Print OptionsEWS_9135_Print_Default_Print_Options_3

Older Example - HP Smart - Windows - Simple Photo Print

Visually different from the newer printer app - environment / settings similar

Missing from the newer printer setup is the preset for "Shortcut" selection.

HP_Smart_Win_Print_Photo_4x6_All_3

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References / Resources

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Warranty Check, Alerts, Troubleshooting, Ink & Paper, HP Software & Drivers / Firmware Updates, Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open 

 Product Home - Printers

 Enter the device type and model name of your HP product

OR

 Select a saved product from HP Account Dashboard

OR

HP OfficeJet Pro 9130e All-in-One series  

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