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MalcolmR
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Message 1 of 2
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Solved!

Paper sensor misreads paper size

HP Recommended
HP OfficeJet Pro 8715 All-in-One Printer
Microsoft Windows 10 (32-bit)

While printing double sided, printer occasionally reverts to single sided and says paper size wrong

1 ACCEPTED SOLUTION

Accepted Solutions
Jay_G24
HP Support Agent
HP Support Agent
18,964 18,901 1,492 1,766
Message 2 of 2
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HP Recommended

Hi @MalcolmR,

 

I'd like to help!

 

I understand when your print on both sides sometimes the printer reverts itself to single-side printing

 

Follow the below version of the HP Print and Scan Doctor Utility by selecting your printer:

http://ftp.hp.com/pub/printers/hppsdr/patches/HPPSdr.exe

 

Be sure to restart your PC and allow the utility to complete the process, then check for any difference. If the issue persists, proceed to the next step.

 

Install the printer using the TCP/IP port:

  1. On the PC, go to Control panel > Devices and printers > Add a printer(at the top) 
  2. Under 'Choose a device or printer', click on 'The printer I want isn't listed'.
  3. Select 'Add a printer using a TCP/IP address'
  4. Find the IP address of the printer by tapping on the wireless/ethernet icon on the printer screen
  5. Type in the 'IP address in Hostname or IP address' box, click next
  6. Proceed to the next steps by following the on-screen instructions.
  7. Try printing

 

If the issue persists, Install the printer using Windows built-in driver

Refer to this document to know-how. Try printing.

 

Hope this helps! Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Yes" on the bottom right to say “Thanks” for helping

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1
Jay_G24
HP Support Agent
HP Support Agent
18,964 18,901 1,492 1,766
Message 2 of 2
Flag Post
HP Recommended

Hi @MalcolmR,

 

I'd like to help!

 

I understand when your print on both sides sometimes the printer reverts itself to single-side printing

 

Follow the below version of the HP Print and Scan Doctor Utility by selecting your printer:

http://ftp.hp.com/pub/printers/hppsdr/patches/HPPSdr.exe

 

Be sure to restart your PC and allow the utility to complete the process, then check for any difference. If the issue persists, proceed to the next step.

 

Install the printer using the TCP/IP port:

  1. On the PC, go to Control panel > Devices and printers > Add a printer(at the top) 
  2. Under 'Choose a device or printer', click on 'The printer I want isn't listed'.
  3. Select 'Add a printer using a TCP/IP address'
  4. Find the IP address of the printer by tapping on the wireless/ethernet icon on the printer screen
  5. Type in the 'IP address in Hostname or IP address' box, click next
  6. Proceed to the next steps by following the on-screen instructions.
  7. Try printing

 

If the issue persists, Install the printer using Windows built-in driver

Refer to this document to know-how. Try printing.

 

Hope this helps! Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Yes" on the bottom right to say “Thanks” for helping

Was this reply helpful? Yes No
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