Paper stuck

[Bee2much]

My printer was spitting out empty paper at radom times. I changed the ink and now the paper is going in sideways and getting stuck 

[Sneha_01]

Hi @Bee2much,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If your printer is feeding paper sideways and getting stuck, especially after changing the ink, there are a few potential issues to consider. Here’s a step-by-step guide to troubleshoot and resolve the paper feeding problems:

**1. Check for Paper Jam

Turn Off the Printer:

• Power off your printer and unplug it from the wall socket for safety.

Open Printer Access Doors:

• Open any access doors or paper trays to check for any visible paper jams or obstructions.

Remove Jammed Paper:

• Carefully remove any jammed paper or debris you find. Ensure that no small pieces of paper are left inside the printer.

**2. Check Paper Alignment and Feed

Ensure Proper Paper Loading:

• Remove the paper from the input tray. Align the stack of paper so that it is not bent or wrinkled.

Adjust Paper Guides:

• Adjust the paper guides in the input tray so that they are snug against the edges of the paper. Do not over-tighten the guides.

Re-load Paper:

• Reload the paper into the tray, ensuring that it is stacked evenly and aligned properly.

**3. Inspect the Ink Cartridges

Check Cartridge Installation:

• Open the cartridge access door and ensure that the ink cartridges are installed correctly. They should be securely seated in their respective slots.

Check for Leaks or Spills:

• Look for any ink spills or leaks around the cartridges. Clean any spills carefully with a soft cloth.

**4. Clean the Paper Feed Rollers

Locate the Feed Rollers:

• The paper feed rollers are usually located in the paper tray area and inside the printer where the paper feeds through.

Clean the Rollers:

• Use a lint-free cloth lightly dampened with water or a mild cleaning solution to clean the rollers. Rotate the rollers manually as you clean them to remove any ink residue or dust.

**5. Check for Printer Settings

Verify Paper Size and Type:

• Ensure that the paper size and type settings on the printer match the paper loaded in the tray. This can often be set through the printer’s control panel or software on your computer.

Check Printer Software:

• Open the printer’s software on your computer and ensure that the settings are configured correctly for the type of paper you are using.

**6. Update Printer Firmware

Check for Firmware Updates:

• Visit the HP Support website and enter your printer model to check for the latest firmware updates.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support