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‎01-08-2024 07:12 PM - last edited on ‎01-15-2024 10:18 AM by Retired

HP Recommended

It’s saying paper tray empty or open and it has paper and it’s not open

 

Category:
2 people had the same question
1 REPLY 1

‎01-11-2024 08:39 AM - edited ‎01-11-2024 08:40 AM

HP Recommended

Hi @Ruth0730,

 

Welcome to the HP Support Community

 

I understand you are facing an issue paper tray empty of your HP Product. Not to worry I will help you to get a resolution to resolve the issue.

 

To assist better:

  • May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

May I know

1. Since when are you facing this issue

2. Have you made any changes on your printer post that this issue raised and have you observed any light blinking on the display

3, May I know if you are using genuine cartridges

 

I hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!


A_Gayathri
HP Support Community Administrator.
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