Paper tray on Envoy 7640 will not click into closed position after I load paper.

[Metalpro]

Paper tray will not click into position when I push it in.  Any solutions?

[Echo_Lake]

@Metalpro

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help,
Let's make sure that you have properly closed the main input tray by pushing the tray into the printer as far as possible.

In addition, remove any paper or other obstructions from underneath the printer and inside the gap where the input tray slides into.

1. Press the Power button to turn off the printer.

2. Grasp the handle on the input tray, and then pull the tray toward you to open it.

   Figure: Pull to open the paper tray

   

3. Remove any loose sheets of paper from the input tray or any paper that blocks the photo tray.

4. Remove the output tray, and then set it aside.

   Figure : Remove the output tray

   

5. Turn the printer onto its right side so you can access its underside.

6. Check the gap where the input tray was. Remove any loose paper or other obstructions in the gap. If any paper is jammed inside the gap, grasp the paper with both hands, and then pull the paper slowly but firmly toward you to remove it. Gently remove any jammed paper and bits of torn paper.

   Figure: Turn the printer onto its right side, and then remove any obstructions

   

      CAUTION: 

   Remove paper from the gap as carefully as possible. If any torn pieces of paper remain inside the printer, a paper jam is likely to occur, which could damage the print mechanism.

7. Turn the printer back over to its normal position, and then reinsert the input tray, pushing it into the printer until it locks into place.

   Figure: Push in the paper tray

   

   NOTE: The tray clicks into place when it is completely closed, and the printer makes noise.

8. Grasp the output tray by the sides, and then replace the output tray onto the input tray.

9. Press the Power button to turn on the printer.

10. Wait until the printer finishes warming up, and then check the control panel to see if the error message has cleared.

Hope this helps! Keep me posted for further assistance.
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