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HP Recommended
Microsoft Windows 10 (64-bit)

I have removed all inner parts.  It does not grab the paper within the cartridge.  The thickness of the paper was changed.  Thick or thin .. neither worked.

Not worth getting repaired.  Believe a new printer is recommended.

1 REPLY 1
HP Recommended

@BobMiller50

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, 
I appreciate your efforts to try and resolve the issue. This seems like a hardware issue with the printer, to provide an accurate resolution, I need a few more details:

Keep me posted for further assistance.

ECHO_LAKE
I am an HP Employee

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