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06-05-2022 08:05 PM
I have removed all inner parts. It does not grab the paper within the cartridge. The thickness of the paper was changed. Thick or thin .. neither worked.
Not worth getting repaired. Believe a new printer is recommended.
06-08-2022 11:47 AM
Thank you for posting on the HP Support Community.
Don't worry as I'll be glad to help,
I appreciate your efforts to try and resolve the issue. This seems like a hardware issue with the printer, to provide an accurate resolution, I need a few more details:
- Are you getting any error messages or codes?
- What is the product number of your device? Use this link to find it: http://support.hp.com/us-en/document/c03754824
Keep me posted for further assistance.
I am an HP Employee
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