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‎06-14-2022 12:05 PM

HP Recommended
Product: HP OfficeJet Pro 9022e All-in-One Printer
Operating System: Microsoft Windows 11

Hallo Miteinander,

heute habe ich meinen neuen Drucker OfficeJet Pro 9022e ausgepackt und in Betrieb genommen. Sämtliche Transportsicherungen wurden von mir entfernt. Über den HP-Support habe ich den Link für den Softwaredownload von HPsmart für Windows 11 erhalten und diesen auch runtergeladen. Schon während der Inbetriebnahme des Druckers kam ständig die Fehlermeldung ("Gestautes Papier entnehmen und Sicherstellen, dass das Papierfach korrekt eingesetzt ist"). Auch die Installation von HPsmart, die Registrierung und die Verbindung mit dem WLAN änderte nichts daran. "Papierstau" wird ständig angezeigt, deshalb kommt man auch nicht ins Servicemenü des Druckers. Drucken ist nicht möglich. Zurücksetzen über die Netzleitung war nicht hilfreich.

HILFE!!!!!

1 REPLY 1

‎06-14-2022 12:54 PM

HP Recommended

Hi @MZPX !

Thank you for visiting our English HP Support Community.

We advise you to post your question in English to insure a quick response for the Community. This can also help other users to take advantage of your post, in the case they have the same question.

Thank you for your understanding.

Regards,
MayS. 

I work on behalf of HP
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