• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Do you need the WPS PIN to connect your printer? Click here for tips and tricks!
Locked

‎01-23-2021 11:28 AM

HP Recommended
Product: color laserjet mfp m283fdn

Hi 

 

my printer is telling me it have a paper jam and that i have to oven try 2 and the rear door to remove the paper. I have already removed the paper and made sure it was a full A4 sized paper that was removed. But it is still telling me it have a jam. 

i have tryed to factory reset the printer, i have tryed to removed the toner take the power hold the power button on with the printer un plugged but so far i have had no luck getting on from the paper jam. 

Category:
1 REPLY 1

‎01-23-2021 07:29 PM

HP Recommended

It is possible that one of the paper flags have jammed. If the jam warning comes up when powered on that will likely be the case. You can try flossing the paper path with a narrow piece of thin stiff cardboard or thin mylar (plastic). Push it through in the direction of paper travel, never against and if you are lucky it will bump any sticking flag and cause it to reset.

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.