Perpetual jam messages

[Brand6631]

My printer is an HP Photosmart C6280 All-in-one. My printer insisted that there was a paper jam without any paper. Now its constantly tells me it has a carriage jam and seems stuck in a loop of error messages. What is happening and how do I fix it without spending a fortune.

[Raj_05]

Hi @Brand6631,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like your HP Photosmart C6280 is experiencing some technical issues. The problem could be caused by several factors.

• Sensors Issue: There might be a problem with the sensors that detect paper jams. Sometimes these sensors can get stuck or become dirty, leading to false error messages.
• Mechanical Issue: There could be a problem with the carriage mechanism itself, such as a carriage jam or obstruction that is preventing it from moving freely.
• Software Glitch: In some cases, a software glitch or error within the printer's firmware could cause it to incorrectly report a paper jam.

Here are some steps you can take to try and resolve the issue without spending a fortune.

• Power Cycle: Turn off the printer, unplug it from the power source, and leave it unplugged for a few minutes. Then plug it back in and turn it on again. Sometimes a simple power cycle can resolve temporary glitches.
• Inspect for Obstructions: Open the printer cover and inspect the inside carefully for any obstructions, such as small pieces of paper or debris that may be causing the jam or interfering with the carriage mechanism. Use a flashlight if necessary to get a better view.
• Clean Sensors: If you can locate the paper jam sensors, gently clean them with a soft, dry cloth to remove any dust or debris that may be causing them to malfunction.
• Reset Printer: Many printers have a reset function that can help clear out temporary errors. Refer to your printer's manual or website for instructions on how to perform a reset.
• Update Firmware/Drivers: Check if there are any firmware updates available for your printer model on the HP website. Updating the firmware or drivers may help resolve any software-related issues causing the error messages.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support