My HP Office Jet Pro 8600 started making a terrible grinding noise during printing. The paper was clearly having trouble feeding and then jammed. Everything stopped and I got a Paper Jam message. Despite trying fixes offered online, I can't get rid of the paper jam message. The carriage won't move on its own, although I can move it with some pressure.
I have cleared everything, tried to clean, and gone over it repeatedly with a flashlight scrutinizing every inch but there is nothing there. I have also tried unplugging from the computer and the wall, waiting, and then plugging back in to reset. Nothing.
I'm pretty much out of ideas. Can anyone help? I am a small business and need my printer!
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