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melvingoldb
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Photo paper feed jam

HP Recommended
Office Jet Pro 8710
Microsoft Windows 10 (64-bit)

The printer feeds regular paper with no problem.  I am trying to print on photo paper and the printer jams 

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Dragon-Fur
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HP Recommended

@melvingoldb 

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Welcome to the HP Community.

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Printing on photo paper requires several setups to be in place and recognized by the printer.

 

For Example:

  • Printer must be clean, have ink, and able to print as expected.
  • Paper size and weight must be supported
  • Paper must be properly loaded into the printer
  • Printing software should be installed
  • Printer must be aware of the paper and the settings

 

Details...

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Printer must be able to print as expected.

Solutions - places to check / steps to be completed

 No black ink, wrong colors, other print quality issues

and

Paper Jam Error

 

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Photo Paper must meed the limitations for size and paper weight.

Printer Specifications for HP OfficeJet Pro 8700 Printers

Section Paper Handling > Paper tray capacities

 

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Paper should be loaded into the printer according to the instructions in the  User Guide

Starting on Page 18

 

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Printing on photo paper likely requires that you have installed the printer software.

There are two main types of printer software:

  • Full Feature Software (includes HP Scan for scanning and Printing Preferences)
  • HP Smart Windows - includes printing for PDF / Photos-Images, basic setups, More Settings and shortcut selection.

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The printer must be aware that you are using supported Photo Paper and that the paper is loaded

Tell the printer about the paper loaded into the printer and set the Preferences.

 

Check / Adjust / Retain the Paper at the Printer Display Panel

Open Printer Tray,

If you have not yet done so, add desired paper type

Wait a couple of seconds…

Close Tray

 

IF applicable for your printer:

Look for a message on the Printer Control / Display Panel,

Click Modify (wording varies), set the paper size and type, Click OK

 

Note:  Printer Display panel option is not applicable to printers that lack a printer display panel and might not be available on all printer models that do include a printer display panel.

 

Note 2 – Printer Display Panel > Adjusting the paper size:

If the size of your Paper Size is not in the Drop-down menu,

If the “custom” paper size is available in the list:

Select Custom (likely the last selection in the list)

 

And / Or

Embedded Web Server (EWS)

 

 Note:  This option is not applicable to printers connected via a USB printer cable (no network connection).

 

If the printer is on the network,

If the EWS feature is supported on your printer,

Use the Embedded Web Server (EWS) to view / configure your printer.

NOTE:  Laser printer options in EWS are very different from those offered in InkJet Printers.

 

Open your favorite browser > type / enter Printer IP address into URL / Address bar

Tab Settings > Preferences > Tray and Paper Management

If applicable, check the Advanced section (at the bottom of the Tray and Paper Management menu)

Click Apply to save changes

 

NOTE:  If the size of the Paper Size is not in the Drop-down menu, Select Custom (likely the last selection in the list)

 

NOTE 2:  EWS is also available in HP Smart Windows and HP Smart Mobile > Settings > Advanced

 

Set the Preferences – Windows

NOTE:  This section is not applicable to Mobile Printing.

 

Printing Preferences are available directly from the driver and / or might be called "Printer Properties" / "Shortcuts" (or similar) from within printing software / applications.

 

Notes

  • Generally, Ignore this section when not relevant – for example, when using Word > Mailings > Envelopes.
  • In the case of PDF / Image printing, Pre-set the Preferences (below) or set the Properties during the job setup.

 

Preferences / Envelopes

Regardless of what kind of printing you will do (later), make sure the Printing Preferences shortcut is set to "Everyday Printing" or something equally benign.  For example, don't leave the shortcut set to Booklet printing choices or other custom setups that are completely contrary to printing envelopes.  The least "best" choice is "Factory Defaults" - try to avoid that shortcut if you can do so.

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Check / enable the printer as the “Default Printer”

 

Settings > Devices > Printers and scanners

UNCHECK (clear box) Let Windows manage my default printer

Select (Left-Click) your printer from the list of printers > Manage > Set as Default

 

  1. Select and adjust settings in each category for the Media (kind of paper), source (tray), and paper size.

 

Settings > Devices > Printers and scanners

Left-Click on (your) Printer > Manage > Printing Preferences

 

Next

Tab Printing Shortcuts > Click / Highlight your preferred shortcut > Click Apply > Click OK to exit

 

NOTE - Make changes to a Shortcut

  • Select a shortcut and adjust the settings for paper, source (tray), other settings / Tabs
  • Scan Menu for HP Scan >>  If there is a More > section, check / adjust settings in the sub-sections > Click OK to save sub-menu changes
  • If supported, save the edited shortcut or use “Save As” or “Create Custom Shortcut” to save as a new / different file name
  • Click OK to save the setup

 

Example - Printing Preferences

Select shortcut > Adjust settings, including Paper Type and settings in More >

9025_Printing_Preferences_Printing_Shortcuts_19025_Printing_Preferences_Printing_Shortcuts_1

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References / Resources

 

If you have not done so, download-save-install the Full Feature Software Full Driver for the printer.

 

Full Driver / Full Feature Software does not require a sign-in to use the software.

 

  • Home Page - HP Easy Start 
  • Open Category Software and Drivers 
  • Topic: Software-Utility 
  • Download-save-run the current version of the Easy Start wrapper to install your print software 

OR

No Easy Start? 

 

Look for and Install the Full Feature Software from your printer’s support website

Open  Product Home  > Select your printer

Open Category Software and Drivers

 

NOTE:

Full Feature Software might have been relocated to

Subcategory Software-Utility

Package name might be  Print and Scan Driver and Accessories

  • Download-and-Save the printer software (Full Feature Software / HP Smart / Easy Start wrapper)
  • If using USB:  Disconnect the USB cable between the printer and computer before installing the software.
  • Right-Click on the downloaded package and "Run as Administrator" to start the installation
  • Reminder:  If using Easy Start, select the Full Driver

 

Easy Start... The Journey

 

About 2/3 of the way through the setup, you will be given the opportunity to select the software - select the "Full Driver" set (as opposed to the basic driver).

 

You can Skip any suggestion that you add the HP Account – you’ll need the account at some point, but you can skip this suggestion (as many times as it insists it’s a good idea) during the full driver software installation.

 

If you see it, you can skip any suggestion regarding Instant Ink subscription.

 

 

If using USB:  Connect the cable when instructed to do so (near the last part of the driver installation)

 

After the software is installed, Restart the computer and log in.

 

Full driver provides print and scan functions supported by your printer.

 

 

 

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Optionally,

Install HP Smart - Windows

 

HP Smart for Windows

 

HP Smart is an application available in the Microsoft Store

 

Learn how to use HP Smart on your Windows 10 computer.

Open the Software and Drivers Support Website for your printer > Check the Box Get the App

OR

HP Printers - Using the HP Smart App (Windows 10)

NOTES: 

  • Website includes the HP Smart software for Windows and Mobile devices, plus an FAQ section to assist with questions / issues
  • HP Smart requires that you be signed into the application with your HP Account credentials.

 

Example - HP Smart - Windows - Photo / Image Print

HP_Smart_W10_Borderless_Print_4x6_2HP_Smart_W10_Borderless_Print_4x6_2

 

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Printer  Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP OfficeJet Pro 8710 All-in-One Printer series 

 

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Dragon-Fur

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