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‎02-23-2021 02:02 PM

HP Recommended
Product: HP Officejet Pro 9025
Operating System: Microsoft Windows 10 (64-bit)

Photo paper jams no matter which tray I use in the HP 9025 Officejet Pro.  Have noticed other  Several posts in the past have had the same problem.  Paper jams immediately--thus, not related to amount of ink (best quality as previously suggested).  Returned first printer thinking it was defective however, replacement 9025 has same problem.  HELP! 

1 ACCEPTED SOLUTION

Accepted Solutions

‎02-26-2021 03:25 AM

HP Recommended

@Rainmaker1, Welcome to HP Support Community!

 

What is the size and weight of the photo paper? Does the paper match the paper-handling specifications of the printer?

 

Refer to the document Product Specifications for the HP OfficeJet Pro 9025e All-in-One Printer (1G5M0A) for help. This document Loading Paper, Envelopes, Cards will help you with loading the paper correctly.

 

Also, Update the printer firmware

Download available firmware updates from the HP website

With the printer on and connected to the computer, go to HP Customer Support - Software and Driver Downloads, and then identify your printer. Look for and install any available firmware updates. Refer to the document HP Printers - Updating or Upgrading Printer Firmware

 

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

View solution in original post

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3 REPLIES 3

‎02-26-2021 03:25 AM

HP Recommended

@Rainmaker1, Welcome to HP Support Community!

 

What is the size and weight of the photo paper? Does the paper match the paper-handling specifications of the printer?

 

Refer to the document Product Specifications for the HP OfficeJet Pro 9025e All-in-One Printer (1G5M0A) for help. This document Loading Paper, Envelopes, Cards will help you with loading the paper correctly.

 

Also, Update the printer firmware

Download available firmware updates from the HP website

With the printer on and connected to the computer, go to HP Customer Support - Software and Driver Downloads, and then identify your printer. Look for and install any available firmware updates. Refer to the document HP Printers - Updating or Upgrading Printer Firmware

 

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

Was this reply helpful? Yes No

‎03-02-2021 10:02 PM

HP Recommended

Downoading a firmware update as well as HP Smart appears to have resolved the problem--thank you for your quick response 🙂

Was this reply helpful? Yes No

‎03-03-2021 05:38 AM

HP Recommended

@Rainmaker1

 

That's great! Happy to hear that.

 

Let me know if you need any further assistance.

TEJ1602
I am an HP Employee

Was this reply helpful? Yes No
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