Photo paper jams

[Johnjj1]

I am having continual problem when trying to print 10 x 15 photos.  The paper does not always pick up. the printer makes lots of noises as the try is moved around (sounds like) then the photo sheet is then found to be bunched up and i have to remove it either from inside the printer or from underneath.  Sometimes it is expelled if I push print again but mostly  I have to remove the crumpled photo paper.  I have tried starting the process with the photo tray pushed right in, sometimes without pushing it in. I have also tried putting the photo paper to align with the 10 x 15 mark on the tray.  Sometimes I get a successful print sometimes not and it seems to have no bearing on the starting position of the tray or the paper.  I have checked that the photo tray is installed correctly, that nothing is stuck  and moves smoothly.

Maybe I need a new printer.  I would be grateful for any help please.

[Dragon-Fur · Accepted solution]

@Johnjj1 

Welcome to the HP Community Forum.

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@Johnjj1 wrote:

I am having continual problem when trying to print 10 x 15 photos. 

The paper does not always pick up. the printer makes lots of noises as the try is moved around (sounds like) then the photo sheet is then found to be bunched up and i have to remove it either from inside the printer or from underneath. 

Sometimes it is expelled if I push print again but mostly  I have to remove the crumpled photo paper. 

I have tried starting the process with the photo tray pushed right in, sometimes without pushing it in.

I have also tried putting the photo paper to align with the 10 x 15 mark on the tray. 

Sometimes I get a successful print sometimes not and it seems to have no bearing on the starting position of the tray or the paper. 

I have checked that the photo tray is installed correctly, that nothing is stuck  and moves smoothly.

Maybe I need a new printer.  I would be grateful for any help please.

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Ideas...

Printer might need maintenance.

For example,

From Category Troubleshooting > Topic Jams & Feed Problems

 An 'Out of Paper' error displays, printer does not pick paper

The settings might be other than what is needed for the current job.

Generally, incorrect settings will result in job failure -- perhaps the setup is close-enough that the job runs but not quite right.

In general, the printer might support your photo paper (we don't know anything about it, of course).

That said, the paper might not be ideally suited to the task for other reasons.

For example, the printer can generally use high-quality "not HP" paper -- it might might tolerate economy paper.

Paper dry / damp / not flat

HP Printers - How to Store and Handle Paper to Avoid Paper Jams

Included in the specifications:

Media Size (facet)	Letter; A4; B5
Media Sizes Custom (imperial)	3.85 x 8.5 to 5 x 12.2 in
Media Sizes Custom (metric)	97.79 x 215 to 127 x 309 mm
Media Types	Plain Paper; HP Photo Papers; HP Matte Brochure or Professional Paper; HP Matte Presentation Paper; HP Glossy Brochure or Professional Paper; Other Photo Inkjet Papers; Other Matte Inkjet Papers; Other Glossy Inkjet Papers, Plain Paper, Light/Recycled
Media Weight Recommended (imperial)	18 to 22 lb
Media Weight Recommended (metric)	70 to 90 g/m²
Media Weights Supported, By Paper Path (Imperial)	16 to 80 lb
Media Weights Supported, By Paper Path (metric)	Tray 1: A4: 75 to 90 g/m²; HP envelopes: 75 to 90 g/m²; HP Photo Paper: up to 300 g/m²; HP 10 x 15 cm photo paper: up to 300 g/m²

Printer Firmware

Not likely an issue this long after the last update -- might be worth a check to make sure your Printer Firmware is current.

HP ENVY Photo 7100 All-in-One Printer series Firmware Update 

HP Printer Home Page - References and Resources 

Learn about your Printer  - Solve Problems

“Things that are your printer”

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Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), Supplies, and more

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HP ENVY Photo 7134 All-in-One Printer 

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[Johnjj1]

Thank you very much for your helpful suggestions - I shall try cleaning the pick up rollers again and hopefully my problems will be sorted.

Regards

John

[Dragon-Fur]

@Johnjj1 

You are welcome.

Hopefully something will help clear the issue and the mystery, too.

If all else continues to fail, consider reloading the full driver printer software.

What?  Although not the first "go to" solution, reinstalling the printer software might help if the issue is a tangle in the instructions.

Ask if you get that far and need help.

Thank you for participating in the HP Community.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click "Accept as Solution"