Photo paper not feeding

[nicmolloy23]

I am unable to get my printer to recognise photo paper when loaded into photo paper draw. I have also tried loading it into main tray and still not recognised.

Any suggestions on how to resolve this?

[Betty0610]

@nicmolloy23

Welcome to the HP Support Community.

Is this happening for the first time or it was always doing this from day 1?

Do you get any error message? What is the size and brand of photo paper being used?

Try firmware update: https://support.hp.com/us-en/document/ish_1776648-1643972-16

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[nicmolloy23]

Hi - this is still an issue. I have checked and firmware updates are current. I am trying to print 4x6 size using HP Advanced Photo Paper

[Kumar0307]

@nicmolloy23

Make sure the photo papers are properly loaded.

Kindly refer to - Loading Paper, Cards, Envelopes

For assistance in printing, refer to - HP Advanced Photo Paper Printing and Paper Handling Instructions

If the issue persists, please reach out to the HP Technical Support team in your region for assistance via one-on-one interaction or remote session. 

You may create a case on the website to obtain a case number if required. Kindly watch this video to know how.

Keep me posted for any other assistance.