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HP Recommended
hp smart tank 530 dual brand wifi colour printer

When I attempt to print a photo on my hp smart tank 530 dual brand wifi colour printer , on Windows 7 operating system, the photo paper tray feeds like it will take the paper but does not.  Get error message to load paper into tray.  Sometimes it partially feeds it and then the photo paper just drops into the inside without feeding through.  Not really a jam, but not working no matter what fix I try. Help??

HP Recommended



Printer supports HP Photo paper to 300 gsm.


Product Specifications for the HP Smart Tank 530 Wireless All-in-One (4SB24A) 

Section:  Paper Handling

Media types
Plain Paper, HP Photo Papers, HP Matte Brochure or Professional Paper, HP Matte Presentation Paper, HP Glossy Brochure or Professional Paper, Other Photo Inkjet Papers, Other Matte Inkjet Papers, Other Glossy Inkjet Papers, Inkjet Hagaki, Plain Paper, Thick, HP Tri-fold Brochure Paper, Glossy, Plain Paper, Light/Recycled
Media weight supported (metric)
Plain paper: 60 to 90 g/m²; Envelopes: 75 to 90 g/m²; Cards: up to 200 g/m²; Photo paper: up to 300 g/m²



Assuming the paper is acceptable AND that the settings are correct for the paper size and type,

Perform the necessary maintenance to clean the printer (including the inside).

HP Printers - An 'Out of Paper' error displays, printer does not pick paper 


After the printer is clean and ready to print again,

Load the paper into the printer according to the instructions in the User Guide

Instructions to load paper start on Page 19



Alert the printer to the paper loaded in the input tray.

For example,

This printer includes a display panel - after the paper is loaded, check the panel for a message to edit / accept the paper size / type. 

and / or

If the printer is on the network, if the feature is supported on your computer / OS version, use the Embedded Web Server (EWS) to check / modify the Tray and Paper Management settings.


Example - Retain / Modify / Check Paper Size & Type - Tray and Paper Management




Adjust the settings for the current job.

The User Guide includes several references to how to set / check the Printing Preferences  / Shortcut and current job parameters.  For example, see Page 24 for help to print photos.




HP Printer Support Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP Smart Tank 530 Wireless All-in-One series 


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