Photo paper not print

[Sagar_007]

Photo paper 170GSM not print.......it prints only 70gsm paper ......photo paper not print .....

[Sagar_007]

HP 5075 

...before it print photo paper....but now it's print only normal paper ....it not print photo paper..

[Alden4]

Hi @Sagar_007,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

If your HP printer is not printing on 170GSM photo paper but is able to print on 70GSM paper, there could be several reasons for this issue. Here are some steps you can follow to troubleshoot and resolve the problem.

• Paper Settings: Check that your printer settings are configured correctly for the 170GSM photo paper. Most printers have paper type settings that need to be adjusted to match the paper you are using. Make sure you select "Photo Paper" or the appropriate paper type in your printer's settings.
• Paper Tray Adjustment: Ensure that the paper tray is adjusted to accommodate the thicker 170GSM paper. Many printers have adjustable paper guides in the tray to accommodate different paper sizes and thicknesses. Make sure these guides are set correctly.
• Printer Compatibility: Verify that your printer is compatible with 170GSM photo paper. Some printers may have limitations on the type and weight of paper they can handle. Check your printer's manual or specifications to confirm compatibility.
• Print Quality Settings: Adjust the print quality settings in your printer software. Higher-quality prints may require different settings than standard printing. You may need to select a higher print quality option for photo paper.
• Driver Update: Ensure that you have the latest printer drivers installed. Outdated drivers can sometimes lead to printing issues. Visit the HP website and download the latest drivers for your specific printer model.
• Clean Print Head: If you haven't used the printer for a while or if it's been printing on different paper types, the print head may be clogged. Run a print head cleaning cycle to clear any blockages.
• Paper Handling: Make sure the photo paper is loaded correctly into the paper tray. Ensure that the paper is not bent, damaged, or stuck together.
• Test Print: Try printing a test page on a regular sheet of 170GSM paper to see if the issue is specific to the photo paper. This can help isolate whether the problem is related to the paper or the printer.
• Check Ink Levels: Low ink levels can affect print quality. Make sure your printer has enough ink or toner to produce high-quality prints.

By following these steps, you should be able to identify and resolve the issue preventing your HP printer from printing on 170GSM photo paper.

I hope this helps. 
 

Take care and have a good day.

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Alden4
HP Support