Photo tray Blocked

[RiseJ]

My printer is saying the photo tray is blocked. Please adjust tray and try again. My tray is not blocked and is sliding perfectly fine. Please help. Nothing wont print not even the report for my printer.

[Jay_G24]

Hi @RiseJ,

Welcome to the HP Support Community

I'd like to help!

I understand you are receiving a photo tray blocked error.

Try the below suggestions -

Make sure the photo tray is seated correctly

This error can occur if the printer trays are installed incorrectly. Make sure the printer is located on a flat surface, and then make sure the photo tray moves smoothly within the paper tray guides.

Make sure the printer is positioned on a flat surface.

Push in the output tray extender.

Pull out the input tray, but do not remove it.

Remove the output tray.

Make sure the photo tray is seated correctly, and that the photo tray guide tabs (grey) are sliding beneath the main tray guides (black) on both the left and right side of the input tray.

If they are not in the correct position, gently move the photo tray to align the tab gaps, and then gently press the tabs back into position.

The photo tray should move freely with no resistance.

Reinstall the output tray, and then make sure the edges line up with the input tray.

Try to print.

If the error persists, try printing or copying a document with the output tray removed.

If the error only happens with the output tray installed, the output tray might need to be replaced.

If the error persists,

• I've sent you a private message with further instructions to get this issue sorted.
• In order to access your private messages, click the private message icon on the upper right corner of your HP community profile, next to your profile Name or simply click on this link:  https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Keep me posted. 

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