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10-05-2020 11:44 AM
Product: HP ENVY photo 7155
Operating System: Microsoft Windows 10 (64-bit)
Hello I just moved from one state to another and when I set up my printer it always says: photo tray blocked.
I have tried adjust the tray, but it looks like it has too much room to move it and sometimes is hard like blocked. There is no any paper inside.
How can I fix it? is it better getting a new one?
1 REPLY 1
10-08-2020 01:52 PM
@Xello, Welcome to HP Support Community!
Update the printer firmware
Download available firmware updates from the HP website
With the printer on and connected to the computer, go to HP Customer Support - Software and Driver Downloads, and then identify your printer. Look for and install any available firmware updates. Refer to the document HP Printers - Updating or Upgrading Printer Firmware
Follow the steps below to isolate and resolve the issue-
Step 1: Make sure the photo tray is seated correctly
This error can occur if the printer trays are installed incorrectly. Make sure the printer is located on a flat surface, and then make sure the photo tray moves smoothly within the paper tray guides.
Make sure the printer is positioned on a flat surface.
Push in the output tray extender.
Pull out the input tray, but do not remove it.
Remove the output tray.
Make sure the photo tray is seated correctly, and that the photo tray guide tabs (grey) are sliding beneath the main tray guides (black) on both the left and right side of the input tray.
If they are not in the correct position, gently move the photo tray to align the tab gaps, and then gently press the tabs back into position.
The photo tray should move freely with no resistance.
Reinstall the output tray, and then make sure the edges line up with the input tray.
Try to print.
If the error persists, try printing or copying a document with the output tray removed.
If the error only happens with the output tray installed, the output tray might need to be replaced.
Step 2: Service the printer
Service or replace your HP product if the issue persists after completing all the preceding steps.
Go to Contact HP Customer Support to schedule a product repair or replacement. If you are in Asia Pacific, you will be directed to a local service center in your area.
To confirm your warranty status, go to HP Product Warranty Check. Repair fees might apply for out-of-warranty products.
Hope this helps! Keep me posted.
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