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Donshonmom-2021
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Message 1 of 2
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Photo tray error - I’m not using the photo tray

HP Recommended
Photosmart 7520

Photosmart 7520.

 

Keep getting error “photo tray problem” while trying to print from regular paper tray.  Not using photo tray.  This happens when copying, printing from emails, receiving faxes, etc.  I’m completely at my wits end.  

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Echo_Lake
HP Support Agent
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Message 2 of 2
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HP Recommended

@Donshonmom-2021
Thank you for posting on HP Support Community.

 

Don't worry as I'll be glad to help,

If you have already performed the steps from the document 'Photo Tray Problem': https://support.hp.com/in-en/document/c04100778  and the issue persists, it could be a hardware failure. 

Please reach out to the HP Support in your region regarding the service options for your printer. HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/           

 

Hope this helps!              
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

ECHO_LAKE
I am an HP Employee

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