Photo tray is blocked

[sieto10]

Photo tray shot it is blocked. I checked for all obstructions, it is clear. When it tries to sear itself into position, I get a loud, whirring sound, showing message to correct photo tray position. What is causing this malfunction?

Thanks for your help.

[Max3Aj]

Hi @sieto10, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

The issue with your HP ENVY Inspire 7955e All-in-One Printer, where the photo tray is blocked despite being clear of obstructions, is likely caused by one of the following reasons:

Possible Causes & Solutions:

Misaligned or Improperly Seated Photo Tray

• Remove the photo tray completely.
• Ensure it is properly aligned with the guides.
• Reinsert it firmly but gently, making sure it is pushed all the way in.

Dirty or Worn Rollers

• The rollers responsible for moving the photo tray might be dirty or worn.
• Open the printer and use a lint-free cloth with distilled water to clean the rollers.
• Let them dry before reinserting the tray.

Obstructed Gears or Mechanism

• The whirring noise suggests the tray motor might be struggling to move.
• Check if there are any small foreign objects (like dust, paper bits, or debris) inside the tray mechanism.
• Gently move the tray by hand to see if it encounters resistance.

Software or Firmware Glitch

• Sometimes, a firmware issue can cause tray alignment errors.
• Update the printer firmware:
  • Go to HP Smart App or HP Support website.
  • Check for firmware updates and install them.

Reset the Printer

• Turn off the printer and unplug it for 2-3 minutes.
• Plug it back in and turn it on to see if the issue resolves.

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping! 

Max3Aj

HP Support