Photo tray only picking up stock face up (printing on wrong side)

[Triscall]

HP Envy 5640 e , When I try to print from the photo tray I get the error message to load paper into the tray - it  makes noise like it's trying to pick up the sheet/card but I can't get it to pick it up unless the photo paper is glossy side up! which means it prints on the back side of the photo paper. 

There is no issue with the tray not being fitted or seated correctly as it will still pick up the wrong sided sheet. (I've followed the troubleshooting steps shown in other posts)

I've tried with a couple of different brands of paper and varied the amounts in the tray from 1 to many... It's mind boggling! 

TIA , Tristan ¤

[Dragon-Fur]

@Triscall 

Welcome to the HP Community --

It's an older printer --

• Might be dirty - If the rollers are not clean, paper might not grab correctly.
• Might be out of alignment or have other related issues.

HP DeskJet, ENVY, OfficeJet Printers - Black or Color Ink Not Printing, Other Print Quality Issues

• Might be worn - parts do eventually perform at less than ideal levels.

or

• Might be Printer Tray and Paper Settings at the printer

For example,

User Guide 

Page 11

Do not skip Step 4

Next,

Right after changing the paper (or opening / closing the tray)

Evaluate the settings on the printer display panel to accept, modify, set the Paper Size & Type

and / or

EWS – Tray and Paper Management

Old Style EWS

Open your Browser > Type / enter the Printer IP address into URL / Address bar

Tab Settings > Preferences > Tray and Paper (Management)

Select / Adjust settings for Paper Size / Type

Model and EWS version Dependent:  Advanced section

Click Apply to save changes

New Style EWS

Open your Browser > Type / enter the Printer IP address into URL / Address bar

Section Paper > Trays > click on Tray to configure

Tray and Paper – Paper Size / Paper Type / Paper Weight

Paper Size, Type, and Weight loaded in the printer tray must be supported for use in that tray.

EWS (Embedded Web Server) provides access and control for Settings, including Tray and Paper.

Reminder

HP Smart Mobile might require that paper size / type is rechecked / adjusted before the content is opened for print.

Notes

Depending on the printer model, the Printer Control Panel touchscreen might provide access to Paper Size / Type settings immediately after the paper is (re)loaded into the appropriate printer intake tray.

New printer?  Touchscreen Printer Control Panel locked against making changes?  Try username "admin" and the PIN located on the sticker on the inside of the front door of the printer.

Trays

• If the printer lacks a second tray, all paper / types are supported in the single available tray.
• Printers that include a Photo Tray generally restrict the paper sizes and paper type supported in that tray.

Example - EWS - Tray and Paper

EWS_9025_Preferences_Tray_and_Paper_Management_All_11

References / Resources

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Alerts, Troubleshooting, Ink & Paper, HP Software / Drivers / Firmware Updates , Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open

HP ENVY 5640 e-All-in-One Printer series  

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