Photo tray

[George_D]

Printer will not pick up photo paper (4x6) from paper tray.  Icon option for photo tray is grayed out and will not allow me to select it.  I have tried all possible fixes on the HP support websites.

[Dragon-Fur]

@George_D 

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@George_D wrote:

Printer will not pick up photo paper (4x6) from paper tray.

Icon option for photo tray is grayed out and will not allow me to select it. 

I have tried all possible fixes on the HP support websites.

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Welcome to the HP Community.

"All possible fixes" covers a lot of territory.

Not sure what we could add - so much has been proffered for this type of situation.

Not knowing what you are using - or what you have tried - does limit what we can offer .

That said,

For those reading - a sample of where to look and what to check / try

First - Printer Software!

If you have not done so yet,

Install the Full Feature Software / full driver for the printer.

===============================================

The full driver provides the foundation on which other programs and printing software depend.

Preparation

If you have not done so,

In addition to the HP Smart application,

Install the Full Feature Software / full driver printer software for the printer.

HP Smart and other print software / applications benefit from having the full driver installed.

Printer Software Check

Notes

If the full driver printer software is installed, you will see the printer listed in Control Panel > icon view > Programs and Features.

The installation of the printer software adds two shortcut icons to the Desktop.

The Printer Assistant is named for the printer and provides access to Print , Scan , and Tools

HP Scan is named for itself and provides a direct call to the HP Scan software.

Programs_and_Features_Printer_Desktop_Icons_4

Next...

Printer software not installed - OR - (still) installed but not working?

NOTE:  If the printer software shows installed but is not working as expected,

Uninstall the printer software from Control Panel > icon view > Programs and Features

Restart the computer and log in

Reminder:  If using USB, disconnect the USB printer cable between the printer and the computer before installing software.  (Re)Connect the USB cable when instructed to do so near the end of the installation procedure.

Install a fresh copy of the Full Feature Software / Full Driver printer software

Restart the computer and log in

Method - Use the Easy Start Wrapper to Install the Full Feature / Full Driver Software

For printers that support the option,

Use the Easy Start wrapper to install and configure the printer software.

• Home Page - HP Easy Start 
• Open Category Software and Drivers 
• Topic: Software-Utility 
• Download-and-Save  the current version of the Easy Start wrapper to install your print software 
• If using USB:  Disconnect the USB cable between the printer and computer before installing the software.

• Right-Click on the downloaded package and "Run as Administrator" to start the installation

• When asked, Select to install the “Full Driver” / “Full Feature Software”
• If using USB:  Connect the cable when instructed to do so (near the end of the installation process).
• After the software is installed, Restart the computer and log in.

Notes >> Easy Start... The Journey

1. Full Administrator Rights are required to complete the HP Software installation.
2. About 2/3 of the way through the setup, you will be given the opportunity to select the software - select the "Full Driver" set (as opposed to the basic driver or other application).
3. You can skip / ignore suggestion(s) that you add the HP Account – you’ll need the account at some point, for now, you can skip this suggestion (as many times as it insists it’s a good idea) during the full driver software installation.
4. If you see it, you can skip / ignore suggestion(s) regarding Instant Ink subscription.  Instant Ink subscription is NOT mandatory.
5. Full driver includes print and scan functions supported by your printer and provides the printer features on which other applications / software might depend.

=================================================================================

Next,

Load small paper according to the instructions in the User Guide

Page 18

Next,

Alert the printer to the change / paper size and type

Example - Retain / Modify / Check Paper Size - Paper Type - Tray and Paper Management

Retain_Printing_Preferences_8

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Next,

Adjust settings in HP Smart Windows > More Settings > Paper type = Brochure or Photo

Open the HP Smart Windows application

Click to Print Photos

Open / find the photo(s) you want to print

Set the options on the Main print menu

Open More Settings

Select Shortcut  Photo Printing Borderless (Or Select Shortcut "Photo Printing with white borders")

Verify / update the Paper Size

Try selecting the Source (Tray) as opposed to leaving "automatic"

When you select the paper type, select Brochure or Photo Paper

What?

If you select an unsupported combination of paper size / paper type / other options,

When you click "OK" at the bottom of the More Settings menu,

You will see a message that explains the incompatible setup.

When the setup is correct as far as the software can determine,

Clicking "OK" saves the setup and returns you to the main print menu

Example - HP Smart Windows - Simple Photo Print - 4x6 inch - Borderless

HP_Smart_W10_Borderless_Print_4x6_8

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References / Resources

Adobe Reader DC – Install Whether You Use It or Not

If you have not done so,

Reinstall / Update your PDF Reader (Adobe Reader DC /Optional  Foxit Reader)

HINT:  Watch out for and UNCHECK unwanted extra software

NOTE:  Adobe Reader DC software can be installed even if you do not normally open / view / print PDF files directly from the Adobe Reader DC software.

HP Printer Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP ENVY Photo 7855 All-in-One Printer 

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