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Message 1 of 2
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Photosmart C310, Mac Catalina OS, Says main paper tray is empty and it is not

HP Recommended
Photosmart C310
macOS 10.15 Catalina

The printer says to load paper in the main paper tray when there is already paper there. If I re-load the paper it says it is empty and to reload it. Nothing helps.

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HP Support Agent
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Message 2 of 2
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HP Recommended

Hi @DavidinMorrison,

 

I'd like to help!

 

Let's try a power reset on the printer

 

Reset the product

  • With the printer turned on, disconnect the power cord from the rear of the printer.
  • Unplug the power cord from the wall outlet.
  • Wait at least 60 seconds.
  • Plug the power cord back into the wall outlet.
  • Reconnect the power cord to the printer.
  • Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

Try the steps in the document 'Out of Paper' Error Message and the Printer Does Not Pick Up or Feed Paper

 

Hope this helps! Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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