Plenty paper but says out of paper

[Poppy96]

Flashing p and saying out of paper but entirely of paper in printer 

[Jay_G24]

Hi @Poppy96,

I'd like to help!

I understand you're facing flashing P and out-of-paper errors.

Try the below suggestions -

Step 1: Make sure the ink tanks are full

Before you start the priming process, make sure there is enough ink in every tank. The ink levels should be within the maximum and minimum fill lines on the ink tank.

Figure : Example of properly filled ink tanks

1. Maximum fill line

2. Minimum fill line

Step 2: Make sure the printheads are properly installed

Install the printheads properly. If you have already installed the printheads, skip to the next step.

   CAUTION: 

Do not open the blue carriage latch after printhead installation unless you are installing new printheads or moving the printer long distances.

 

1. With the printer turned on, open the exterior door, and then open the printhead access door.

   The printhead carriage moves to the center of the printer.

   Figure : Accessing the printhead carriage

   

2. Install the printheads.

   • Insert the black printhead into the right slot.

   • Insert the tri-color printhead into the left slot.

   Figure : Inserting the black and color printheads

   

3. Close the blue carriage latch by pushing down firmly until the latch snaps into place.

   Figure : Closing the blue carriage latch

   

Step 3: Load paper

Load plain white paper in the input tray.

1. Raise the input tray.

   

2. Slide the paper width guide all the way to the left.

   

3. Load plain white paper into the input tray, slide the stack of paper down until it stops, and then slide the paper width guide against the edge of the paper.

   

4. Pull out the output tray, and then raise the tray extender.

   

Step 4: Confirm that the printer can start the printing process

After you verify that there is sufficient ink in the tanks, the printhead is latched, and paper is loaded, align the printer and then start the priming process.

1. On the printer control panel, press and hold the Resume button  for 3 seconds to start the priming process.

   The printer prints an alignment page.

   NOTE: 

   The alignment page might have a small blot or smear at the bottom of the page. This is a normal during the printer's initial setup.

   Figure : Pressing and holding the Resume button

   

2. Lift the scanner lid.

3. Place the alignment page with the print side down on the right-front corner of the scanner glass, and then close the scanner lid. Position it according to the guides around the scanner glass.

   Figure : Placing the alignment page on the scanner glass

   

4. Close the scanner lid.

5. On the control panel, press the Start Copy Color button .

   The printer aligns the printheads.

   Alignment is complete when the A becomes a 0 on the control panel.

   Figure : Alignment complete

   

Also, refer to -An 'Out of Paper' error displays, printer does not pick paper

If the issue persists, I'd suggest you contact HP in your region regarding the service options for your printer

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community. 

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