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‎06-02-2022 09:51 AM - last edited on ‎06-04-2022 10:33 AM by Retired

HP Recommended
Product: HP ENVY 4520 All-in-One Printer
Operating System: Microsoft Windows 10 (64-bit)

Printer paper jam error, but no paper jam.
has been working fine. Printed a doc successfully, on the next small print job, got jam error. I followed the printers onscreen prompts opened removed the paper in the que, with NO paper jam. Did this several times.  Still getting the error. 

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1 person had the same question
2 REPLIES 2

‎06-02-2022 10:02 AM

HP Recommended

Also, the paper feeds fine. I restarted the printer and aligned the cartridges and to feed perfectly.
Can’t figure out what’s going on?
P

opPopTX

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‎06-05-2022 08:30 AM

HP Recommended

@PopPopTX

 

Welcome to the HP Support Community.

 

I'd be happy to help.

Try the steps from here: https://support.hp.com/in-en/product/hp-envy-4520-all-in-one-printer-series/5447920/document/c059424...

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

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